"Guarantee" is an over-used word. It doesn't mean that errors never occur--that is impossible. A true guarantee is only as good as the restitution that follows the error.

Dependable Janitor has the best guarantee in the business.

Our quality control program is excellent. But when mistakes happen, we encourage our customers to bring them to our attention, and we correct them to your satisfaction within twenty-four hours.

We encourage feedback. That means complaints as well as compliments, which we actively encourage with postpaid comment cards. And management personnel are always available to you with a simple phone call.

We take quality control seriously, making sure that no complaint goes unanswered. As our customer, your concern will be handled immediately by top management. And we follow up to make certain that the job was done right.

Why all this attention to quality? Because we are in the business of service, so our primary goal is your satisfaction. Nothing is more important to us than meeting your janitorial needs. That's a promise--that's a guarantee!